Messaging a Caregiver via Telephony or Mobile App

Overview

Communicating with your workers in the field while you are in the office via telephony or Ankota’s mobile app is a convenient way for your agency to keep in touch with your caregivers. 

Messaging your Caregiver

To message your Caregiver, go to the Main Menu and click on Actions/Requests. 

Next, click on the Create New Action button.

Once a new window pops up, cancel the tags (Select All Tags should not be checked) and click Apply.

Next select Send To: Caregiver from the Send To: drop-down list.

Next, select a caregiver to send the message to from the Caregiver drop-down list.

Then check the box Send to telephony/mobile.

Finally, write your message to the caregiver in the Action field. A Title can also be added if desired.

Click “Send” once you are ready to send your message.

Hearing Messages in Telephony

To hear the message, the caregiver will need to call their regular Ankota telephony number and select the option to hear their latest messages. The message(s) will then be read to the caregiver.

Viewing Messages in the Legacy Mobile App

To view the message, the caregiver will need to log in to Ankota. Notification of a new message will appear on a home screen. The caregiver will need to click Show Messages to view the message.

The message will appear on the screen.

After the message has been read and the caregiver has clicked Back, the message will disappear from the caregiver's device.

Viewing Messages in the New Mobile App

To view the message, the caregiver will need to log into the mobile app. Notification of a new message will appear under Notifications (Note this will take a few minutes for delivery.) The caregiver will need to click Notifications to view the message.

The message will appear on the screen under the Messages section. After the message has been read and the caregiver has clicked back to the Home screen, the message will disappear from the caregiver's device.