Support Contact Information for Medicaid, Clearinghouses, and More
Overview
Sometimes you may need to reach out for support from other companies that work with you and Ankota, such as clearinghouses or state Medicaid support lines. For your ease of reference, we've provided some of the most common support lines we see used below.
Medicaid - Dedicated State Support Lines
Georgia: Provider services 800-766-4456; Customer Service/Claims Resolution: (404) 657-5468; (866) 211-0950 EVV/Conduent; State (770) 325-9600; email form access at https://dch.georgia.gov/contact-dch, or EVV support at [email protected]
Illinois: [email protected] , [email protected]
Ohio: [email protected]
Virginia: (Toll-Free) 800-552-8627 or 804-786-6273 (in state)
Waiver Services Unit: 804-786-1465
Florida: https://www.myflfamilies.com/contact-us/ (numerous options depending on region and needs)
Kentucky: (855) 824-5615 for provider questions; more options at https://chfs.ky.gov/agencies/dms/Pages/default.aspx
Missouri: 573-635-3559 (EMOMED helpdesk); [email protected]
New Jersey: [email protected] (MMIS EDI support) and [email protected] (EVV questions)
Oregon: 800-336-6016 or [email protected]
- Provider Web Portal password reset/unlock/PIN access: [email protected]
- Electronic Data Interchange (EDI): [email protected]
- Provider Web Portal: https://www.or-medicaid.gov/ProdPortal/
- Claims: [email protected] or 1-800-336-6016
- Our hours are M-F 8:00 a.m. to 5 p.m.
Clearinghouses and Aggregators
HHAeXchange
EDI support: [email protected] is no longer working; please submit a ticket through your client portal
New Jersey: [email protected], EDI Unit at 609-588-6051
West Virginia: 866-983-4627 • Email: [email protected]
Sandata
General: [email protected], 833-350-5844
Ohio: For Ohio ALT EVV only, [email protected], (855) 805-3505
For North Carolina: For NC ALT EVV only, [email protected]
Tellus
Phone: 833-4-Tellus
Website for trouble tickets: https://www.ntst.com/lp/tellus-landing-page, https://mobilecaregiverplus.com/resources/ (for state-based training, including link to open a ticket), https://support.netsmartconnect.com/solutionsupport (once you are logged in to start a ticket, click Support, then Create Case)
Please note [email protected] is no longer a working email. Support tickets must be started through the link above using a NetSmart account. There is also no direct escalation email at this time.
Other:
- Georgia Tellus Conduent EVV Support: Please note that in Georgia only, Conduent is providing tier 1 support for Tellus claim issues. In this case, reach out to 833-701-0012, [email protected], or www.GAEVV.com (for chat).
Optum
General: 800-225-8951
Availity
General: 1-800-282-4548
Conduent
Conduent claims support: Worker's Comp, 866-851-7739 or 1-800-552-8627 or 804-786-6273 (various numbers have been provided)
Conduent general support: 1-844-ONE-CNDT (663-2638) Monday through Friday between 8:00 a.m. and 7:00 p.m. Eastern Time.
Virginia EDI: [email protected] (This is the email to send the Conduent packet to, and also where you can inquire about your log-in credentials.)
Georgia Tellus Conduent EVV Support: Please note that Conduent is providing tier 1 support for Tellus claim issues in Georgia. In this case, reach out to 833-701-0012, [email protected], or www.GAEVV.com (for chat).
Change Health Care
Capario Claims support: 877-469-3263, option 1
General support: 866-371-9066
Claims support: 800-819-7965
EDI file support: 800-792-5256
Capario (of Change Healthcare)
General support: 877-469-3263
Waystar
General support for S&D clients: 844-392-9782
https://www.waystar.com/contact-us/
General support (you may need to be transferred depending on your type of contract; make sure you're in the right department): 844-592-9782 (for claims, press 1; for remittance, press 2)
Gainwell
Gainwell HIPAA - EDI Helpdesk / Phone: 609-588-6051 /E-Mail: [email protected]
MCOs
UHC
https://www.uhc.com/contact-us/for-providers
Aetna Better Health (MCO)
Aetna Claims Department: 1-800-279-1878 or www.aetnabetterhealth.com (aetnabetterhealth.com/virginia for the Virginia-specific page)
Magellan (MCO)
For claims support, 1-800-424-4524
For EDI support, [email protected] or 1-800-450-7281
Optima (Sentara)
757-552-7474 or 1-800-229-8822, option 2
[email protected], [email protected]
Note: Troubleshooting with aggregators often involves supplying the batch ID to the aggregator. Ankota has made it easier to find by adding the Batch # next to Export status in the Visit Details Page.
