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Support Contact Information for Medicaid, Clearinghouses, and More

Overview

Sometimes you may need to reach out for support from other companies that work with you and Ankota, such as clearinghouses or state Medicaid support lines. For your ease of reference, we've provided some of the most common support lines we see used below.


Medicaid - Dedicated State Support Lines

Georgia: Provider services 800-766-4456; Customer Service/Claims Resolution: (404) 657-5468; (866) 211-0950 EVV/Conduent; State (770) 325-9600; email form access at https://dch.georgia.gov/contact-dch, or EVV support at evv.medicaid@dch.ga.gov 

Illinois: hfs.evv@illinois.gov 

Ohio: EVV@medicaid.ohio.gov

Virginia: (Toll-Free) 800-552-8627 or 804-786-6273 (in state)

evv@dmas.virginia.gov

          Waiver Services Unit: 804-786-1465

More contact information here

Florida: https://www.myflfamilies.com/contact-us/ (numerous options depending on region and needs)

Kentucky: (855) 824-5615 for provider questions; more options at https://chfs.ky.gov/agencies/dms/Pages/default.aspx  

Missouri: 573-635-3559 (EMOMED helpdesk); internethelpdesk@momed.com 

New Jersey: njmmisedi@gainwelltechnologies.com (MMIS EDI support) and mahs.evv@dhs.state.nj.us  (EVV questions)

Oregon: 800-336-6016 or dmap.providerservices@dhsoha.state.or.us

 

Clearinghouses and Aggregators


HHAeXchange

EDI support: edisupport@hhaexchange.com is no longer working; please submit a ticket through your client portal

New Jersey: NJMMISEDI@gainwelltechnologies.com, EDI Unit at 609-588-6051

West Virginia: 866-983-4627 • Email: Wvsupport@hhaeXchange.com


Sandata 

General: support@sandata.zendesk.com, 833-350-5844

Ohio: For Ohio ALT EVV only, ohaltevv@sandata.com,  (855) 805-3505

For North Carolina: For NC ALT EVV only, ncaltevv@sandata.com 


Tellus 

Phone: 833-4-Tellus

Website for trouble tickets: https://www.ntst.com/lp/tellus-landing-page, https://mobilecaregiverplus.com/resources/ (for state-based training, including link to open a ticket), https://support.netsmartconnect.com/solutionsupport (once you are logged in to start a ticket, click Support, then Create Case)


Please note support@4tellus.com is no longer a working email. Support tickets must be started through the link above using a NetSmart account. There is also no direct escalation email at this time.



Other: 


Optum

General: 800-225-8951


Availity

General: 1-800-282-4548


Conduent

Conduent claims support: Worker's Comp, 866-851-7739 or 1-800-552-8627 or 804-786-6273 (various numbers have been provided)

Conduent general support: 1-844-ONE-CNDT (663-2638) Monday through Friday between 8:00 a.m. and 7:00 p.m. Eastern Time.

Virginia EDI: virginia.edisupport@conduent.com (This is the email to send the Conduent packet to, and also where you can inquire about your log-in credentials.)

Georgia Tellus Conduent EVV Support: Please note that Conduent is providing tier 1 support for Tellus claim issues in Georgia. In this case, reach out to 833-701-0012, GAEVVSupport@Conduent.com, or www.GAEVV.com (for chat).


Change Health Care

Capario Claims support: 877-469-3263, option 1

General support: 866-371-9066

Claims support: 800-819-7965

EDI file support: 800-792-5256


Capario (of Change Healthcare) 

General support: 877-469-3263


Waystar 

General support for S&D clients: 844-392-9782 

https://www.waystar.com/contact-us/

General support (you may need to be transferred depending on your type of contract; make sure you're in the right department): 844-592-9782 (for claims, press 1; for remittance, press 2)


Gainwell

Gainwell HIPAA - EDI Helpdesk / Phone: 609-588-6051 /E-Mail: NJMMISEDI@gainwelltechnologies.com


MCOs


UHC

https://www.uhc.com/contact-us/for-providers 


Aetna Better Health (MCO)

Aetna Claims Department: 1-800-279-1878 or www.aetnabetterhealth.com (aetnabetterhealth.com/virginia for the Virginia-specific page)


Magellan (MCO)

For claims support, 1-800-424-4524

For EDI support, EDISupport@MagellanHealth.com or 1-800-450-7281


Optima (Sentara) 

757-552-7474 or 1-800-229-8822, option 2

editeam@sentara.com, ProviderRelations@sentara.com




Note: Troubleshooting with aggregators often involves supplying the batch ID to the aggregator. Ankota has made it easier to find by adding the Batch # next to Export status in the Visit Details Page.