Support Best Practices

We want you to get the most out of contacting support. We know you want quick and efficient answers also. Here are some general things you can do to be sure the Ankota support team can best help you with all your questions.

• Be sure to be specific
  • Seeing an error or something is not working as expected? Send examples
    • tell us what page you are on. What you are searching / filtering for
    • what you are seeing when the error happens (is there an error message, is it just "spinning", etc.)
  • Questions about a visit, client, or caregiver?
    • Give all the names and dates involved. 
    • Be specific about what is happening
      • are there incorrect times?
      • incorrect billing or pay amounts?
      • etc
    • Tell us what you expect it to be
      • if there is a wrong time or amount tell us what the expected was
    • Give us all the information you have on the problem. 
      • We can investigate and find answers more quickly when we have all the information
• Screen Shots
  • Screen shots are great and help a great deal with any investigation the Support team is doing
  • Please be sure you show us on those screen shots where the incorrect item is. 
    • If there is an amount or time, or something else we need to see tell us where to look for this, or highlight the section of the screen shot that has the problem