Therap Data Delivery & Visit Management

Overview

Per state requirements, Ankota directly feeds required data to Therap, a data aggregator serving Kentucky and North Dakota, based on complex technical specs. This data becomes part of a library of data made available to the state for internal monitoring. (The content and format of this data is determined by the state in accordance with federal law.)

After reviewing the data, Therap sends Ankota responses confirming the acceptance or rejection of those visits. If the visits are rejected, Therap will usually provide a brief explanation as to why. Ankota logs those responses in your Visit Approval Dashboard for your review. Rejections are also highlighted on the Ankota Landing Dashboard.

Note that in Kentucky, data is required by the state in Therap, but billing is completed separately through 837s. 

See below for more information on data delivery, responses, and corrections.

The critical workflow to understand is:

• Use the Landing Dashboard to identify and complete needed actions
• Use the Approval Assistant to review your Needs Action visits
  • you will have very few rejections if you follow this process
  • Ankota will automatically export your Passed Screening and Approved visits as appropriate
• Manage your Rejected visits on the Visit Approval Dashboard by reviewing the rejection, correcting, and manually re-exporting to Therap
  • if you suspect the Approval Assistant wasn't used to review the visits before sending, you can double check the rejected visits in the AA
• Bill via 837 when visits are accepted

INDEX

Data Preparation

The Approval Assistant

Individual Visit Review

Data Lifecycle

Data Management Best Practices

Data Responses & Rejections

Integrated Responses

Rejections

Corrections

Data Preparation

Data preparation typically covers the following:

• Adding missing data entry
• Adding missing (reason, action, or exception) codes
• Unexpected duration requiring approval or change
• Individual review of some visits with unique issues
• Visit Approval

To speed up this process, Ankota usually recommends using the Approval Assistant in the Visit Approval Dashboard to rapidly identify missing data, missing codes, and duration issues prior to approval. Any remaining unapproved visits can be individually reviewed, and then data is delivered.

The Approval Assistant

The Approval Assistant is used for mass review of Needs Action visits. It has four key sections:

• The Data Entry section catches missing data. It will link you to the profiles of clients or caregivers missing information along with telling you what is missing.

• The Codes section will make coding suggestions as appropriate for your state and aggregator and resolves the related red warnings. This hugely speeds up the review process.

• The Durations section will help you make duration changes if necessary. This is a powerful section primarily intended for private pay and CDS.

• The Approval section allows you to approve visits with no red warnings left. (Visits which still have red warnings will not be approved.)

The Approval Assistant resolves the majority of all issues that require attention or changes in order to be accepted by Therap. The most complex step is typically coding. Coding requires the admin to recognize the errors that occurred and apply a code to reflect the error, which will result in the state accepting the visit. Most errors which would cause a rejection can be prevented with a code. The most common codes will automatically be suggested by the Approval Assistant. Missed coding is the most common reason for visit rejection, so it is always beneficial to use the Approval Assistant.

For more on the Approval Assistant, or to watch one of our Ankota Approval Assistant seminars, click here. 

Individual Visit Review

After completing a review of Needs Action visits with the Approval Assistance, wait a few minutes before refreshing your Visit Approval Dashboard to pull up all remaining Needs Action visits. There should be significantly fewer visits remaining. 

Next, walk through each visit individually by clicking the paper-and-pencil "Edit" icon () and reviewing the red warnings which could not be resolved by the Approval Assistant. Typically these are unusual warnings. Resolve them, make other adjustments as needed (see additional notes below), then approve the visit, and your visit will be exported.

Regarding other visit adjustments, those will vary based on the visit. Actions may include:

• Reviewing unresolved red warnings
• Fixing the issues the red warnings flagged
• Marking the red warnings as reviewed/completed (turning them green)
• Correcting times if needed
  • always click Save Visit Details to recalculate billable/payable after adjusting times
• Reporting care plan items if needed
• Checking the Close Visit box if needed
• Adding coding if needed
• Approving the visit (even if it is approving it to be Never Bill/Never Pay)

Data Lifecycle

The Ankota/Therap data life cycle is initiated by visits passing screening or being approved in Ankota. Appropriate, state-required visits are then sent to Therap, who reviews them and sends feedback to Ankota. Any rejected visits are then reviewed by the Ankota user in the Visit Approval Dashboard, corrected, and re-sent to Therap. (Rejected visits are much rarer when customers use the Approval Assistant on Needs Action visits.)

Data Management Best Practices

Prepare Appropriately

• Fill out all the necessary fields prior to scheduling visits for clients or caregivers
• Regularly work through the Visit Approval Dashboard so issues don't pile up

Use your Dashboards

• Check your Landing Dashboard regularly
• Complete the action items visible there (manage your visits)

Use the Approval Assistant Wisely

• Work through Needs Action visits one category at a time
  •  
• The approval assistant works best for groups of Needs Action Medicaid visits which must be delivered to an aggregator 
  • The Approval Assistant can be used with non-Medicaid visits for cleaning and visit management, but it was not designed for those visits
• You can use the Approval Assistant to review Rejected visits if you suspect the Approval Assistant was not used to begin with, and key steps were missed
  • But be sure to filter appropriately if you are reviewing Rejected visits
  •  

• Work top to bottom in the Approval Assistant
• Give each section time to process
• Manage your visits first, then approve 

Data Responses & Rejections

Integrated Responses

Aggregator responses (rejections and acceptances) are automatically integrated into your Ankota Visit Approval Dashboard. Depending on the size of your data delivery and the timing of your export, you could see responses anywhere from a few hours later to a day later.

The exported data statuses will be shown as the data progresses:

• No Response means the data was not sent or not successfully sent
• Sent means the data was sent
• In Process means the data was confirmed as received by the aggregator/clearinghouse and is now under review
• Rejected or Accepted is the final status of all successfully exported and processed visits

Your main concern will be to check for rejections, view the errors, make corrections, and export them. You can filter your Visit Approval Dashboard by Date and Export Status to view your rejected response files (make sure your Ankota Visit Status is in Status: All):

The errors will show specifically in the visit details under Status:

You can make corrections as needed and re-export. For more guidance on rejection reasons and how to proceed, see below.

Rejections

Rejection Reasons

Visits can be rejected for a number of reasons, but typically it is one of the following:

• Client or caregiver data is wrong or missing
  • The Approval Assistant's Data Entry section helps prevent missing data errors
• The client is not authorized to bill this payer or visit type for the service date
• The visit has a basic EVV error and requires coding to allow acceptance by the aggregator
  • The Approval Assistant's Coding section helps prevent missed codes

Corrections

Once you know the error (visible in the visit's rejection details), you will correct the errors as needed and then re-export the visit. This may involve adjusting reason codes in the Visit Approval Dashboard before re-exporting a single visit, or completely backing out billing and payroll in order to correct a fundamentally wrong visit (with wrong visit dates, time, visit type, client, or caregiver) before re-exporting the visit.

Some common errors and the actions to take are outlined below.

If you receive a rejection reason not on this list, please reach out to your Ankota specialist for more information.